Ticket sales are handled by our booking agent – TicketSource. They can be bought on the internet 24 hours a day with no booking fee if you print an eTicket at home.
For an additional 50p you can choose to receive a mobile ticket or postal tickets for an additional £1.50.
TicketSource offers a Telephone Box Office Service on 0333 666 3366. Telephone bookings through TicketSource carry a £1.50 telephone service fee
The telephone Box Office Service is open:
- Monday to Friday 9am – 7pm
- Saturday 9am – 5pm.
Tickets can be sent out up until 96 hours prior to an event. After this time, you can choose to receive your tickets by e-ticket or mobile phone text message. Booking is available up to one hour before the event start time. After this time any remaining tickets will be available on the door.
General enquiries can be made direct to the Festival office on 0300 030 3003
Refunds and Exchanges
- Before completing your order, carefully review your event and seat selection making sure that you have selected the exact seats you require for the correct show and on the correct date. Mistakes cannot always be rectified
- All booking fees & postal charges non-refundable.
- General practice is that tickets are not exchanged or money refunded. If patrons find that they are unable to use their tickets the Box Office will try to re-sell them on the door at a charge of £1 per ticket (at the patron’s risk) on the understanding that the sale of the Promoter’s own available seats takes priority.
Cancelled or Postponed Events
Occasionally, events are cancelled or postponed due to circumstances beyond the promoter’s control. When an event is cancelled Ticketsource will make every effort to ensure you receive a prompt refund of the ticket price if applicable. Booking fees & postal charges are non-refundable. Where the event is moved or rescheduled, the tickets will be honoured for the rescheduled date.
If you have selected post as your delivery method, please allow at least 14 days after your order is made to receive your tickets. Tickets sent via Royal Mail can be sent only to the verified billing address. If your tickets have not arrived five days before the show or, if you are travelling, five days before you leave, please contact us. Dorchester Festival will not be responsible for any tickets that do not arrive in time if they are posted less than 14 days before the event.
Box Office Collection
Tickets can be collected before the performance, typically 30 minutes prior to the performance. Please remember to bring a printed copy of your receipt (which was emailed to you at time of booking) when picking up tickets from the Box Office. By agreeing to these terms purchasers waive their right to any refund for tickets not picked up from the box office.
Ticketsource accepts most major credit cards through the online booking facility. We also accept payment by cheque payable to Dorchester Festival, which you must post to us in order to confirm your booking.
All transactions will be in Pounds Sterling
If you wish to contact us please write to us at
10 Manor Farm Road
Dorchester on Thames
Dorchester Abbey Trading, trading as Dorchester Tickets, is a company limited by guarantee registered in England. Company Registration No. 5509086.
19 February 2011