In the following paragraphs, when we refer to “you” or “your”, we are referring to any of our end Customers those being any members of the public who purchase tickets through TicketSource.
4.1 Your Privacy and the Information We Collect From You
In order to operate the Site, conduct ticket purchase transactions, and provide you with information on products and services that may be of interest to you, we collect three classes of information about you:
- “contact information” (i.e. information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer’s unique IP address (if any)), which is then permanently stored on our database
- “demographic information” (e.g. postal code, hometown, gender, purchase history information and age as well as IP addresses that are not unique to your computer) from you, which is also permanently stored on our database
- “financial information” (i.e. credit and debit card numbers and bank and other financial institution account numbers) however this information is not permanently stored on our database.
4.2 How We Use your Information
4.2.1 Order and Payment Processing, Customer Service and Quality Assurance.
We use contact information to help us efficiently perform transactions to deliver the services you have requested, to perform quality assurance, sales analyses and other business analyses, and to enable the Event Organiser to contact you in connection with events for which you purchased tickets if necessary. (e.g. event changes and cancellations).
We provide your contact information to Event Organisers, primarily for facilitating ticket pick up, dispute resolution and customer service at the event venue on the date of the event. We may also provide your contact information to your credit card issuer or to credit card processors for their purposes. When you make a purchase through the Site, or register with the Site, you will provide us with an email address where we, or these service providers, may contact you for the purposes described in this paragraph.
4.2.2 Providing Event Organisers with Contact Information.
When you use TicketSource to purchase tickets, you expressly consent for us to provide your email address and other summary contact and payment information to the Event Organisers for your selected event. This information is provided to the Event Organiser to enable them to contact you as and when necessary regarding your purchase. This information is not however provided to the Event Organiser for Marketing purposes.
4.2.3 Contacting You with Offers and Promotions.
After you provide us with your contact details in connection with ordering tickets you will be given the opportunity to specify how that Data is handled. You can request that;
- a) your email address and other contact details be added to the TicketSource database and used to send you information on forthcoming events that may be of interest to you. b) your details are forwarded to show producers or other arts organisations and used to send you up to date general arts information. c) your details are supplied to other carefully selected non-arts organisations and used to send you further information which may be of interest.
By selecting any of these options you agree that TicketSource (on behalf of itself or other organisations) may send to your nominated e-mail address such promotional e-mails whose content falls within the description/s you have selected, until such time that you indicate a preference not to receive them.
4.3 How We Use Financial Information
We use your financial information to help us efficiently perform sales and other transactions on the Site, to deliver the services you have requested and to perform quality assurance checks. In some cases we may use third party service providers to help us perform some of these tasks and consequently we may provide them with your financial information. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your information. We will also forward your financial information to your credit card issuer, financial institution or credit card processor in order to process transactions and for their other purposes. We may provide a subset of your financial information to Event Organisers, primarily for facilitating ticket pick up, dispute resolution and customer service at the event venue on the date of the event.
4.4 How We Use Demographic Information
4.5 Information Other Web Sites Collect From You
4.6 Responsibility for Disclosure
4.7 Your IP Address
Like most e-commerce web sites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you.
4.8 Our Security Precautions; Geographic Location of Information
The Site has security measures in place to help protect against the loss, misuse and alteration of the information under our control. We encrypt your contact information and financial information as it travels over the Internet and use secure socket layer (SSL) technology to help protect the security of transactions.
4.9 Public Areas
4.10 Limitations on Liability
TicketSource is not liable for any lost data resulting from the operation of the Site or the enforcement of the Terms. We urge all users to maintain their own back up versions of any User Content or other information they submit to the Site.